Marwan Alharbi
CRM & AI Automation Specialist
I innovate digital minds that understand customer needs and drive business growth.
Skills & Tools
- LLMs
- AI AgentsAI Agents
- Prompt EngineeringPrompt Engineering
- CRMCRM
- UI/UX Design
- Web DevelopmentWeb Development
- Analytical ThinkingAnalytical Thinking
- AdaptabilityAdaptability
- Creativity and InnovationCreativity and Innovation
- API Integration & WebhooksAPI Integration & Webhooks
- Workflow AutomationWorkflow Automation
About Me
I help businesses and individuals design AI-powered solutions that simplify their operations. I study the task at hand, identify where the friction is, and apply the right automation tools to solve it: from managing CRM/ERP systems like Wati and Odoo, to orchestrating AI agents and modern tools like n8n, Claude, ChatGPT, and MCP. The real value I bring is turning that into less effort, lower cost, and higher productivity.
Work Experience
JAN 2026 - Present
Freelance
Built
Designed and developed AI-powered websites and applications, delivering end-to-end digital solutions for clients.
JUL 2024 - JAN 2026
CRM Operations Specialist
Coffee Beans Ltd. | Riyadh
Activated, configured, and managed the Wati CRM platform for WhatsApp Business automation, integrating it seamlessly with Meta Business Suite to unify customer communication.
Built and maintained automated customer journeys, segmentation rules, and rule-based triggers to manage leads and customer follow-up at scale.
Designed and deployed an AI-powered chatbot to automatically route customer inquiries and reduce response times.
Administered the Odoo ERP system across Sales, Inventory, Contracts, and Finance modules, ensuring accurate, up-to-date business data.
Maintained data quality and accuracy across customer, order, and inventory records; reviewed invoices and monitored shipping/fulfillment processes.
Trained new staff on CRM/ERP systems and workflows, creating a smoother onboarding process and improving platform adoption.
Reduced manual operational work by over 70% and improved customer response time by 60% through automation initiatives.
MAR 2024 - JUL 2024
Operations Coordinator
Al-Madinah Community Associations Council
Preparing reports.
Coordinating operations.
Managing mail and communications.
MAY 2023 - AUG 2023
Customer Experience Specialist
Namaa Al-Munawara | Madinah
Activating electronic booking links.
Enhancing customer experience.
Education
JAN 2026 - Expected 2028
Diploma in Artificial Intelligence - Evening/Distance Learning
Saudi Electronic University
SEP 2018 - MAR 2023
Bachelor of Information Science
Taibah University
Selected Work
Operating and Managing a CRM Platform
Built and managed an integrated CRM system on the Wati platform, including AI agents and automated customer journeys to streamline communication.
Website Design and Development Using AI Tools
Designed and developed responsive, professional websites using AI-assisted tools, focused on performance and user experience.
Customer Service AI Agents Development
Built AI agents connected to business knowledge bases to deliver fast, accurate responses using prompt engineering.