Marwan Alharbi
Customer Experience & AI Automation Specialist
I innovate digital minds that understand customer needs and drive business growth.
Skills & Tools
- LLMs
- AI AgentsAI Agents
- Prompt EngineeringPrompt Engineering
- CRMCRM
- UI/UX Design
- Web DevelopmentWeb Development
- Analytical ThinkingAnalytical Thinking
- AdaptabilityAdaptability
- Creativity and InnovationCreativity and Innovation
- API Integration & WebhooksAPI Integration & Webhooks
- Workflow AutomationWorkflow Automation
About Me
I leverage the power of Large Language Models (ChatGPT, Gemini, Claude) to deploy AI agents and design digital solutions that boost operational efficiency. My role goes beyond solving challenges; I re-engineer the entire experience to be smarter and more seamless, ensuring data-driven decision-making and building sustainable brand loyalty.
Work Experience
JUL 2024 - JAN 2026
Customer Experience Specialist
Coffee Beans Ltd. | Riyadh
• Activating and managing the CRM platform.
• Enhancing customer experience across communication channels.
• Training employees on systems and technologies.
• Automating tasks and operations.
MAR 2024 - JUL 2024
Executive Secretary
Council of NGOs | Madinah
• Preparing reports.
• Coordinating operations.
• Managing mail and communications.
MAR 2023 - AUG 2023
Customer Experience Specialist
Namaa Al-Munawara | Madinah
• Activating electronic booking links.
• Enhancing customer experience.
• Managing social media accounts.
Education
MAR 2023 - FEB 2019
Bachelor of Information Science
Taibah University
JAN 2026 - Present
Diploma in Artificial Intelligence
Saudi Electronic University
Selected Work
Operating and Managing a CRM Platform
Developed an integrated CRM system via the Wati platform, including building AI Agents and intelligent automated responses to automate interactions and enhance user experience. I designed workflows, integrated the platform with external systems, and automated processes and database classification to boost analytical efficiency and achieve the highest customer satisfaction rates.
Website Design and Development Using AI Tools
Designed and developed professional, responsive websites focused on user experience, leveraging AI tools for coding and content automation. My work included performance optimization and integrating websites with databases and cloud services to ensure fast, reliable digital solutions.
Customer Service AI Agents Development
Built advanced AI agents to provide accurate, instant responses, utilizing prompt engineering to define agent identity and integrate it with business databases. I also designed workflows that enable agents to execute intelligent tasks, such as automated appointment scheduling and order tracking, to enhance 24/7 support efficiency.